Legal
The rules, guidelines, and agreements that govern our partnership and service delivery.
Last Updated: June 2025
Welcome to BuiltByBots, your partner for AI-driven automation, web design, and end-to-end digital performance solutions. By purchasing, signing a proposal, or continuing to use our services, you confirm acceptance of these Terms and Conditions ("Terms"), including any future revisions communicated to you.
We design and implement custom workflows, including CRM integrations, lead-flow automations, notifications, and AI enhancements, using platforms such as Make and Zapier. All automations are tested before delivery. We are not liable for third-party outages or client changes after handover. Full rights transfer on final payment. Ten (10) business-day post-delivery support is included; ongoing work is billed hourly or covered by a retainer.
Fast, responsive websites, often with built-in automations, delivered to spec. You supply all content not generated in our initial AI copy pass. Delays extend timelines. Two revision rounds are included; further rounds are billed hourly. Rights transfer on full payment or completion of subscription term. First-year hosting may be bundled; thereafter standard hosting fees apply.
Logo and general design projects include two revision rounds; extra revisions are billed hourly. Custom animations follow the agreed scope; changes outside scope are billed hourly.
On-page/off-page optimisation, keyword research, and Google Business Profile setup/maintenance. No rankings are guaranteed due to factors outside our control.
End-to-end campaign setup and optimisation. We are not liable for overspend, platform errors, or indirect damages. Ad budgets remain the client's responsibility.
Content creation, posting, and engagement management for major platforms. We are not responsible for audience opinions or unintended consequences of social content.
Hosting provided via our private server (soft SLA: 24-48 hrs). Service continuity is best-effort; we are not liable for downtime-related losses. When usage hits 90% of allocated space, upgrade pricing will be sent.
Retainer clients receive incremental improvements, bug fixes, and priority access. Excludes rebuilds caused by third-party changes or user errors unless otherwise agreed.
Invoices are due within seven (7) days of issue. A three (3) calendar day grace period applies, after which an automated reminder is sent. Unpaid invoices older than 3 days may trigger automatic hosting suspension. If the balance remains unpaid after fourteen (14) business days, hosting and/or the domain may be cancelled or released. Reactivation, subject to availability, incurs a R350 fee plus all outstanding amounts. Interest and administration fees may apply to late payments. Out-of-scope work is billed at our standard hourly rate.
We strive to meet agreed schedules. Delays caused by client inaction or external platform failures extend deadlines. Automation performance depends on third-party uptime. We disclaim liability for downtime, API changes, or data loss.
You are responsible for providing accurate, timely content, credentials and feedback. Approve deliverables promptly to keep projects on schedule. Do not alter live workflows without consulting us first.
Web, automation, graphic and animation projects include two in-scope revision cycles post-handover. Additional revisions are billed hourly.
We do not guarantee specific revenue, rankings, or engagement metrics. Our commitment is to deliver performant solutions aligned with your brief.
Our liability is limited to the total fees paid for the service in question. We are not liable for indirect, incidental, or consequential losses, including ad overspend, missed leads, social media backlash, or automation errors.
All deliverables remain BuiltByBots property until full payment is received. Once settled, you receive a non-exclusive, transferable right to use, modify and adapt the work.
We treat all client data as confidential and never share it with third parties except as required to deliver the contracted services. We are committed to compliance with the Protection of Personal Information Act (POPIA) of South Africa.
Either party may cancel with 30 days' written notice. Outstanding invoices and work-in-progress costs remain payable. BuiltByBots reserves the right to terminate immediately for non-payment or material breach.
These Terms are governed by South African law. In the event of a dispute, mediation will be attempted first. If unresolved, the matter will proceed to arbitration in South Africa.
We may update these Terms from time to time. Notice will be given via email or our website. Continued use of our services signifies acceptance of any changes.
These Terms supersede all prior agreements or understandings. We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, or internet outages.